DB33/T 2175.1-2018 人民法院诉讼服务规范 第1部分:基本要求

ICS01.040.03

A12

DB33

浙江省地方标准

DB33/T2175.1—2018

人民法院诉讼服务规范

第1部分：基本要求

Specificationforlitigationserviceofpeople'scourt—

Part1:Basicrequirements

2018-12-21发布2019-01-21实施

浙江省市场监督管理局发布

DB33/T2175.1—2018

目次

前言................................................................................II

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4基本原则..........................................................................2

4.1依法原则......................................................................2

4.2公正原则......................................................................2

4.3高效原则......................................................................2

4.4便民原则......................................................................2

5服务机构..........................................................................2

5.1机构设置......................................................................2

5.2服务场所......................................................................2

5.3服务人员......................................................................3

5.4服务支持......................................................................4

5.5服务制度......................................................................4

5.6安全保障......................................................................5

6服务内容..........................................................................5

6.1大厅服务......................................................................5

6.2热线服务......................................................................5

6.3网上服务......................................................................5

7监督与评价........................................................................6

7.1监督机制......................................................................6

7.2投诉处理......................................................................6

7.3满意度评价....................................................................6

附录A（资料性附录）常用标准服务用语................................................7

I

DB33/T2175.1—2018