DB43/T 2245-2021 露营活动组织服务规范

ICS03.080.30

CCSA12

43

湖南省地方标准

DB43/T2245—2021

露营活动组织服务规范

Specificationfortheorganizationandserviceof

campingtripactivities

2021-12-07发布2022-02-07实施

湖南省市场监督管理局发布

DB43/T2245—2021

目次

前言························································································································Ⅲ

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

4总体要求···············································································································1

5前期工作···············································································································2

6目的地服务············································································································3

7活动结束···············································································································5

8安全管理···············································································································5

9持续改进与服务评价································································································6

附录A（资料性）露营活动手册···················································································7

附录B（资料性）露营活动组织服务工作流程·································································8

附录C（资料性）露营活动安全救援及突发事件处理流程··················································9

参考文献··················································································································10

I

DB43/T2245—2021

II

DB43/T2245—2021

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由湖南省文化和旅游厅提出。

本文件由湖南省自驾旅游与露营房车标准化技术委员会归口。

本文件主要起草单位：郴州市自驾游与露营房车协会、飞天山国家地质公园管理委员会、郴州飞天

文化旅游有限责任公司、郴州市自驾旅游文化发展有限公司。

本文件主要起草人：贺建湘、周海林、何建雄、陈文军、吴其龙、唐开元、李才登、杨国林、何宏

求、张箭、何杰、陈俊元、李志成、杨爱萍、王仲威、邓鑫、喻俊军、肖旭东、欧阳艳。

III

DB43/T2245—2021

IV

DB43/T2245—2021

露营活动组织服务规范

1范围

本文件规定了露营活动组织服务的总体要求、前期工作、目的地服务、活动结束、安全管理和持续

改进与服务评价。

本文件适用于湖南省内组织露营活动的相关机构。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件，

仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本

文件。

GB/T31710.1—2015休闲露营地建设与服务规范第1部分导则

GB/T31710.2—2015休闲露营地建设与服务规范第2部分自驾车露营地

DB43/T1713—2019自驾游活动组织服务规范

DB43/T1893—2020自驾旅游服务中心设置和服务规范

3术语和定义

GB/T31710.1界定的以及下列术语和定义适用于本文件，为了便于使用，以下重复列出了GB/T

31710.1中的某些术语和定义。

3.1

露营camping

使用自备或租赁设备，以在野外临时住宿和休闲生活为主要目的的活动方式。

[来源：GB/T31710.1—2015，3.2]

3.2

露营地campground

符合露营条件的旅游景区（点）及其他旅游休闲的户外区域。

3.3

露营活动组织机构campgingtriporganization

组织露营活动的户外运动俱乐部、车友会、旅行社等经营机构。

4总体要求

4.1组织机构

4.1.1有合法经营露营活动的组织机构和办公营业场所。

4.1.2有适宜的露营活动组织、安全管理、风险防范等规章管理制度。

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DB43/T2245—2021

4.1.3有经过专业培训的露营活动组织人员。

4.1.4有组织露营活动相关的专业设施设备。

4.2服务人员

4.2.1服务团队由领队、应急救援员、安保员、讲解员、后勤人员等岗位人员组成。

4.2.2服务人员上岗前应进行必要的素质和