DB4102/T 048-2024 4S店汽车消费服务规范

ICS03.080.30

CCSA12

4102

开封市地方标准

DB4102/T048—2024

4S店汽车消费服务规范

2024-06-26发布2024-07-26实施

开封市市场监督管理局发布

DB4102/T048—2024

目次

前言................................................................................III

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4基本要求...........................................................................1

5场所要求...........................................................................2

基本要求.......................................................................2

停车场.........................................................................2

展厅...........................................................................2

售后服务区.....................................................................2

6车辆展示...........................................................................2

7人员要求...........................................................................3

基本要求.......................................................................3

销售人员.......................................................................3

售后人员.......................................................................3

8销售服务...........................................................................3

基本要求.......................................................................3

促销活动.......................................................................3

接待服务.......................................................................4

产品介绍.......................................................................4

试乘试驾.......................................................................4

签订合同.......................................................................4

代理服务.......................................................................4

付款和交车.....................................................................4

消费者档案.....................................................................5

9售后服务...........................................................................5

基本要求.......................................................................5

售后跟踪.......................................................................5

到店接待.......................................................................5

故障确认.......................................................................6

估算费用.......................................................................6

制作维修委托书.................................................................6

派工维修.......................................................................6

完工检验.......................................................................6

车辆清洗.......................................................................6

交车..........................................................................6