DB35/T 1062-2010 屏南白水洋鸳鸯溪景区旅游服务 讲解员服务规范

ICS03.200

A12

DB35

福建省地方标准

DB35/T1062—2010

屏南白水洋鸳鸯溪景区旅游服务

讲解员服务规范

TourismserviceforBaishuiyangGeologicalLandscapeandYuanyangBrookin

Pingnan—Servicespecificationforcommentators

2010–10–26发布2010–12–10实施

福建省质量技术监督局发布

DB35/T1062—2010

目次

前言................................................................................II

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4讲解员要求........................................................................1

4.1基本素质......................................................................1

4.2技能..........................................................................1

4.3仪容仪表......................................................................1

4.4服务语言规范..................................................................1

4.5服务质量......................................................................2

5景点解说规范......................................................................2

5.1总则..........................................................................2

5.2白水洋景区解说.......................................