DB3205/T 1049-2022 酒店会议服务规范

ICS03.080.30

CCSA12

DB3205

苏州市地方标准

DB3205/T1049—2022

酒店会议服务规范

Specificationofmeetingservicesofhotel

2022-08-19发布2022-08-26实施

苏州市市场监督管理局发布

DB3205/T1049—2022

目次

前言.....................................................................................................................................................................III

1范围...................................................................................................................................................................5

2规范性引用文件...............................................................................................................................................5

3术语和定义.......................................................................................................................................................5

4基本要求...........................................................................................................................................................6

4.1设施设备...............................................................................................................................................6

4.2环境卫生...............................................................................................................................................6

4.3人员要求...............................................................................................................................................7

4.4服务礼仪...............................................................................................................................................7

5通用要求...........................................................................................................................................................7

5.1会议预定...............................................................................................................................................7

5.2会前准备...............................................................................................................................................7

5.3会中服务...............................................................................................................................................8

5.4会后整理...............................................................................................................................................9

6特殊要求...........................................................................................................................................................9

6.1党政机关会议.......................................................................................................................................9

6.2商务会议...............................................................................................................................................9

6.3国际会议.............................................................................................................................................10

6.4展销会议.............................................................................................................................................10

6.5新闻发布会.........................................................................................................................................10

7安全措施.........................................................................................................................................................10

7.1安保管理.............................................................................................................................................10

7.2消防管理.............................................................................................................................................11

7.3应急管理.............................................................................................................................................11

7.4信息安全.............................................................................................................................................11

8疫情防控.........................................................................................................................................................11

8.1组织保障.............................................................................................................................................11

8.2防控管理机制.....................................................................................................................................11

8.3消毒处理.............................................................................................................................................12

8.4异常情况的处理.................................................................................................................................12

8.5物资保障.............................................................................................................................................12

8.6与有关部门的衔接.............................................................................................................................12

9服务管理.........................................................................................................................................................12

10服务评价与改进...........................................................................................................................................12

10.1服务评价..........................................................................................................................................