DB33/T 2238-2020 高铁站枢纽区域综合管理规范

ICS03.220.30

S00

DB33

浙江省地方标准

DB33/T2238—2020

高铁站枢纽区域综合管理规范

Managementspecificationforhigh-speedrailwaystationhub

2020-01-09发布2020-02-09实施

浙江省市场监督管理局发布

DB33/T2238—2020

目次

前言............................................................................II

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4等级划分..........................................................................2

5设施设备..........................................................................2

5.1咨询服务设施..................................................................2

5.2标识设施......................................................................2

5.3换乘设施......................................................................3

5.4无障碍设施....................................................................3

5.5停车设施......................................................................3

5.6餐饮购物设施..................................................................3

5.7环卫设施......................................................................3

5.8安全设施......................................................................3

5.9其他配套设施..................................................................3

6运营管理..........................................................................4

6.1一般要求......................................................................4

6.2秩序管理......................................................................4

6.3环境管理......................................................................4

6.4安全管理......................................................................4

7服务要求..........................................................................5

7.1咨询服务......................................................................5

7.2信息服务......................................................................5

7.3重点旅客服务..................................................................5

7.4换乘服务......................................................................5

7.5志愿服务......................................................................6

7.6医疗服务......................................................................6

8评价与改进........................................................................6

I

DB33/T2238—2020