DB3413/T 0032.2-2024 质量基础设施“一站式”服务 第2部分：管理规范

ICS35.240.01

CCSL67

3413

宿州市地方标准

DB3413/T0032.2—2024

质量基础设施“一站式”第2部分：管理

规范

Qualityinfrastructure"one-stop"servicepart2:managementspecification

2024-08-06发布2024-08-06实施

宿州市市场监督管理局  发布

DB3413/T0032.2—2024

目次

前言........................................................................................................................................................................II

1范围...................................................................................................................................................................1

2规范性引用文件..............................................................................................................................................1

3术语和定义......................................................................................................................................................1

4基本要求..........................................................................................................................................................1

5运营管理..........................................................................................................................................................1

6制度建设..........................................................................................................................................................2

7服务流程..........................................................................................................................................................2

7.1服务流程图...............................................................................................................................................2

7.2需求收集...................................................................................................................................................2

7.3服务对接...................................................................................................................................................2

7.4服务实施...................................................................................................................................................3

7.5服务跟踪...................................................................................................................................................3

7.6投诉纠纷处理...........................................................................................................................................3

7.7服务改进...................................................................................................................................................3

7.8资料归档...................................................................................................................................................3

附录A（资料性）服务流程图.........................................................................................................................5

附录B（资料性）企业需求登记表.................................................................................................................6

附录C（资料性）服务记录表.........................................................................................................................7

附录D（资料性）满意度评价表....................................................................................................................8

I

DB3413/T0032.2—2024