DB33/T 2454-2022 景区数字化服务规范

ICS03.080.99

CCSA12

33

浙江省地方标准

DB33/T2454—2022

景区数字化服务规范

Digitalservicespecificationoftouristattractions

2022-03-14发布2022-04-14实施

浙江省市场监督管理局发布

DB33/T2454—2022

目次

前言...........................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4基本要求............................................................................1

5服务提供............................................................................1

5.1基础服务........................................................................1

5.2预约预订........................................................................2

5.3检票服务........................................................................2

5.4导游导览........................................................................2

5.5文化体验........................................................................2

5.6低碳服务........................................................................2

5.7衍生服务........................................................................3

5.8应急救援........................................................................3

5.9投诉评价........................................................................3

6服务保障............................................................................3

6.1技术支撑........................................................................3

6.2服务管理........................................................................4

7持续改进............................................................................4

附录A（资料性）景区数字化服务模式架构图........................................6

参考文献........................................................................7

I

DB33/T2454—2022