DB4401/T 67-2020 疗养院疗养度假服务规范

ICS03.080

A12

DB4401

广州市地方标准

DB4401/T67—2020

代替DBJ440100/T236—2015

疗养院疗养服务规范

Convalescentservicestandardofsanatorium

2020-06-08发布2020-07-01实施

广州市市场监督管理局发布

DB4401/T67—2020

目次

前言.......................................................................................................................................................................Ⅲ

1范围...................................................................................................................................................................1

2规范性引用文件...............................................................................................................................................1

3术语和定义.......................................................................................................................................................2

4基本要求...........................................................................................................................................................2

5服务环境...........................................................................................................................................................2

5.1布局...........................................................................................................................................................2

5.2标志标识...................................................................................................................................................2

5.3绿化景观...................................................................................................................................................2

5.4环境条件...................................................................................................................................................3

6服务质量管理...................................................................................................................................................3

7服务设施...........................................................................................................................................................3

7.1体检设施...................................................................................................................................................3

7.2辅助治疗设施...........................................................................................................................................4

7.3客房设施...................................................................................................................................................4

7.4餐饮设施...................................................................................................................................................4

7.5康体娱乐设施...........................................................................................................................................4

7.6购物设施...................................................................................................................................................5

7.7服务总台及商务设施...............................................................................................................................5

7.8交通设施...................................................................................................................................................5

7.9公共卫生设施...........................................................................................................................................6

8服务规范...........................................................................................................................................................6

8.1服务总则...................................................................................................................................................6

8.2服务礼仪...................................................................................................................................................6

8.3接待服务...................................................................................................................................................6

8.4客房服务...................................................................................................................................................7

8.5餐饮服务...................................................................................................................................................7

8.6康体娱乐服务...........................................................................................................................................8

8.7体检服务...................................................................................................................................................8

8.8辅助治疗服务...........................................................................................................................................8

8.9购物服务...................................................................................................................................................9

8.10服务总台及商务服务.............................................................................................................................9

8.11结账服务.................................................................................................................................................9

8.12互联网及通讯服务.................................................................................................................................9

8.13交通服务.................................................................................................................................................9

Ⅰ

DB4401/T67—2020

8.14保险服务.................................................................................................................................................9

9服务安全和卫生...............................................................................................................................................9

9.1服务安全................................................................