DB3701/T 28-2021 国际化公寓运营管理与服务通用指南

ICS03.080.30

CCSA12

3701

济南市地方标准

DB3701/T28—2021

国际化公寓运营管理与服务通用指南

Generalguidelineforinternationalizedapartmentoperationmanagement

andservice

2021-12-16发布2022-01-01实施

济南市市场监督管理局发布

DB3701/T28—2021

目次

前言...........................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4基本原则............................................................................1

4.1多元融合........................................................................1

4.2智能化..........................................................................2

4.3绿色低碳........................................................................2

5公寓区位............................................................................2

6环境与设施..........................................................................2

6.1景观绿化........................................................................2

6.2公共设施........................................................................2

6.3客房设施........................................................................2

6.4智能化设施......................................................................3

6.5绿色环保设施....................................................................3

6.6标识标牌........................................................................3

7运营管理............................................................................3

7.1运营管理机构....................................................................3

7.2工作人员........................................................................3

7.3运营管理机制及体系..............................................................3

8服务................................................................................4

8.1入住与退房服务..................................................................4

8.2客房服务........................................................................4

8.3信息服务........................................................................4

8.4文化服务........................................................................4

8.5其他服务........................................................................4

9安全................................................................................4

9.1安全设施........................................................................4

9.2安全管理........................................................................5

9.3应急管理........................................................................5

参考文献........................................................................6