DB23/T 2727-2020 西餐宴会服务规范

ICS03.080.30

CCSA12

DB23

黑龙江省地方标准

DB23/T2727—2020

西餐宴会服务规范

2020-12-03发布2021-01-02实施

黑龙江省市场监督管理局发布

DB23/T2727-2020

目  次

前言.....................................................................................................................................................................II

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

4基本要求.........................................................................................................................................................2

4.1经营管理.................................................................................................................................................2

4.2服务人员.................................................................................................................................................2

4.3食品安全.................................................................................................................................................2

4.4环境.........................................................................................................................................................2

4.5设施设备、餐(饮)具、备用品.............................................................................................................3

5服务礼仪与要求.............................................................................................................................................3

5.1基本礼仪.................................................................................................................................................3

5.2迎宾礼仪.................................................................................................................................................3

5.3座次礼仪.................................................................................................................................................3

5.4席间礼仪.................................................................................................................................................4

5.5送客礼仪.................................................................................................................................................6

6摆台与要求.....................................................................................................................................................6

6.1台型设计.................................................................................................................................................6

6.2摆台准备.................................................................................................................................................6

6.3铺设台布.................................................................................................................................................6

6.4摆放装饰物等.........................................................................................................................................6

6.5摆放座椅.................................................................................................................................................6

6.6摆放餐（饮）具等.................................................................................................................................7

6.7检查.........................................................................................................................................................7

7服务流程与要求.............................................................................................................................................7

7.1预订服务.................................................................................................................................................7

7.2宴会前准备.............................................................................................................................................7

7.3席间服务.................................................................................................................................................8

7.4结账服务.................................................................................................................................................8

7.5送客服务.................................................................................................................................................9

7.6收台服务.................................................................................................................................................9

8持续改进.........................................................................................................................................................9

附录A（规范性）长台座位排序要求....................................................................................