GB/T 44189-2024 政务服务便民热线运行指南

ICS

03.080

CCS

A12

中华人民共和国国家标准

GB/T44189—2024

政务服务便民热线运行指南

Guidelinesforgovernmentservicehotlineoperation

2024-06-29发布2025-01-01实施

国家市场监督管理总局发布

国家标准化管理委员会

GB/T44189—2024

目次

前言

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Ⅲ

1

范围

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2

规范性引用文件

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3

术语和定义

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4

基本原则

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5

概述

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2

6

诉求受理

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2

7

服务响应

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3

8

业务协同

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3

参考文献

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5

Ⅰ

GB/T44189—2024

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由全国行政管理和服务标准化技术委员会（SAC/TC594）归口。

本文件起草单位：山东省市场监督管理局、山东新一代标准化研究院有限公司、山东省质量技术审

查评价中心有限公司、泰安市大数据中心、中国标准化研究院、济南市人民政府办公厅、中央党校（国

家行政学院）、济南全成政务智慧产业发展有限公司、济南热线服务产业研究院、北京市市民热线服务

中心、江苏省数据局、太原市人民政府办公室、内蒙古自治区政务服务与数据管理局、山东省标准化学

会、中共济南市委党校、青岛市城阳区民声服务中心、南京市12345政府服务热线、山东大学、德州市

12345市民热线服务中心、聊城市12345市民热线受理