GB/T 44191-2024 政务服务便民热线知识库建设指南
GB/T 44191-2024 Guidelines for the construction of knowledge base of government services hotline
基本信息
本文件适用于热线知识库的规划、建设和维护工作。
发布历史
-
2024年06月
研制信息
- 起草单位：
- 山东省市场监督管理局、海南省三亚市12345政府服务热线管理办公室、山东新一代标准化研究院有限公司、河北省数据和政务服务局、中国标准化研究院、济南市人民政府办公厅、山东省质量技术审查评价中心有限公司、辽宁省大数据局、一窗(北京)互联网科技研究院、新疆生产建设兵团政务服务中心、江苏省数据局、中央党校(国家行政学院)、潍坊市工业学校、济南全成政务智慧产业发展有限公司、山东省标准化学会、北京市市民热线服务中心、济南市舜耕小学、南阳市委市政府督查局、青岛市城阳区民声服务中心
- 起草人：
- 马晓鸥、郭大雷、张媛、吕雪、岳建华、赵国钧、张博嵛、毕玉琦、王满传、李成学、吴泽卫、黄娟、董杲、胡绍武、张红霞、董嗣来、郝磊、昌业云、曹现强、赵婷、陈燕、赵乾乾、郭仁斌、李开森、张文玉、赵书舒、孙卫国、张冬燕、潘瑛、魏述杰、赵航、赵英、李杰
- 出版信息：
- 页数：7页 | 字数：12 千字 | 开本： 大16开
内容描述
ICS
03.080
CCS
A12
中华人民共和国国家标准
GB/T44191—2024
政务服务便民热线知识库建设指南
Guidelinesfortheconstructionofknowledgebaseofgovernmentserviceshotline
2024-06-29发布2025-01-01实施
国家市场监督管理总局发布
国家标准化管理委员会
GB/T44191—2024
目次
前言
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1
范围
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2
规范性引用文件
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3
术语和定义
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4
基本原则
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1
4.1
权威准确
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1
4.2
标准统一
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4.3
共建共享
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1
4.4
实时更新
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1
4.5
数字赋能
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5
建设准备
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6
建设实施
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2
6.1
系统建设
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2
6.2
内容加工
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2
7
维护更新
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3
8
评价改进
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定制服务
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