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GB/T 44191-2024 政务服务便民热线知识库建设指南

GB/T 44191-2024 Guidelines for the construction of knowledge base of government services hotline

国家标准 中文简体 现行 页数：7页 | 格式：PDF

基本信息

标准号
GB/T 44191-2024
标准类型
国家标准
标准状态
现行
中国标准分类号（CCS）
A12 供应与使用关系
国际标准分类号（ICS）
03.080 服务
发布日期
2024-06-29
实施日期
2025-01-01
发布单位/组织
国家市场监督管理总局、国家标准化管理委员会
归口单位
全国行政管理和服务标准化技术委员会(SAC/TC 594)
适用范围
本文件提供了政务服务便民热线（以下简称“热线”）知识库建设的基本原则、建设准备、建设实施、维护更新以及评价改进等方面的指导和建议。
本文件适用于热线知识库的规划、建设和维护工作。

发布历史

文前页预览

GB/T 44191-2024 政务服务便民热线知识库建设指南-第1页
GB/T 44191-2024 政务服务便民热线知识库建设指南-第2页
GB/T 44191-2024 政务服务便民热线知识库建设指南-第3页
GB/T 44191-2024 政务服务便民热线知识库建设指南-第4页

研制信息

起草单位：
山东省市场监督管理局、海南省三亚市12345政府服务热线管理办公室、山东新一代标准化研究院有限公司、河北省数据和政务服务局、中国标准化研究院、济南市人民政府办公厅、山东省质量技术审查评价中心有限公司、辽宁省大数据局、一窗(北京)互联网科技研究院、新疆生产建设兵团政务服务中心、江苏省数据局、中央党校(国家行政学院)、潍坊市工业学校、济南全成政务智慧产业发展有限公司、山东省标准化学会、北京市市民热线服务中心、济南市舜耕小学、南阳市委市政府督查局、青岛市城阳区民声服务中心
起草人：
马晓鸥、郭大雷、张媛、吕雪、岳建华、赵国钧、张博嵛、毕玉琦、王满传、李成学、吴泽卫、黄娟、董杲、胡绍武、张红霞、董嗣来、郝磊、昌业云、曹现强、赵婷、陈燕、赵乾乾、郭仁斌、李开森、张文玉、赵书舒、孙卫国、张冬燕、潘瑛、魏述杰、赵航、赵英、李杰
出版信息：
页数：7页 | 字数：12 千字 | 开本： 大16开

内容描述

ICS

03.080

CCS

A12

中华人民共和国国家标准

GB/T44191—2024

政务服务便民热线知识库建设指南

Guidelinesfortheconstructionofknowledgebaseofgovernmentserviceshotline

2024-06-29发布2025-01-01实施

国家市场监督管理总局发布

国家标准化管理委员会

GB/T44191—2024

目次

前言

·····································································································

Ⅲ

1

范围

··································································································

1

2

规范性引用文件

······················································································

1

3

术语和定义

···························································································

1

4

基本原则

······························································································

1

4.1

权威准确

·························································································

1

4.2

标准统一

·························································································

1

4.3

共建共享

·························································································

1

4.4

实时更新

·························································································

1

4.5

数字赋能

·························································································

1

5

建设准备

······························································································

2

6

建设实施

······························································································

2

6.1

系统建设

·························································································

2

6.2

内容加工

·························································································

2

7

维护更新

······························································································

3

8

评价改进

···································

定制服务

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