DB23/T 2918-2021 会议接待服务规范

ICS03.080.30

CCSA12

23

黑龙江省地方标准

DB23/T2918—2021

会议接待服务规范

2021-06-29发布2021-07-28实施

黑龙江省市场监督管理局发布

DB23/T2918-2021

目次

前言.....................................................................................................................................................................III

1范围...................................................................................................................................................................1

2规范性引用文件...............................................................................................................................................1

3术语和定义.......................................................................................................................................................1

4服务总则...........................................................................................................................................................2

4.1按需服务...................................................................................................................................................2

4.2平等诚信...................................................................................................................................................2

4.3专业规范...................................................................................................................................................2

4.4节俭办会...................................................................................................................................................2

4.5廉洁从业...................................................................................................................................................2

4.6绿色环保...................................................................................................................................................2

5基本要求...........................................................................................................................................................2

5.1组织管理...................................................................................................................................................2

5.2服务人员...................................................................................................................................................3

5.3卫生要求...................................................................................................................................................3

5.4安全要求...................................................................................................................................................3

5.5会议环境...................................................................................................................................................3

5.6设施设备、用品.......................................................................................................................................3

6会前服务...........................................................................................................................................................4

6.1会议预订...................................................................................................................................................4

6.2会议用品...................................................................................................................................................5

6.3会场准备...................................................................................................................................................5

6.4座次礼仪...................................................................................................................................................6

6.5会议摆台...................................................................................................................................................6

6.6自查与确认...............................................................................................................................................6

7会中服务...........................................................................................................................................................6

7.1迎候...........................................................................................................................................................6

7.2会中...........................................................................................................................................................7

7.3茶歇...........................................................................................................................................................7

7.4签约...........................................................................................................................................................7

7.5祝酒...........................................................................................................................................................8

7.6住宿...........................................................................................................................................................8

7.7餐饮...........................................................................................................................................................8

7.8应急...........................................................................................................................................................8

8会后服务...........................................................................................................................................................8

8.1送客...........................................................................................................................................................8

8.2结帐...........................................................................................................................................................9

8.3整理...........................................................................................................................................................9

I

DB23/T2918-2021

9投诉与持续改进........................................................................................................................................................