DB35/T 1187-2011 永泰生态景区旅游服务规范

ICS03.200

A12

DB35

福建省地方标准

DB35/T1187—2011

永泰生态景区旅游服务规范

TourismservicespecificationforYongtaiecotourismattractions

2011-10-28发布2012-02-15实施

福建省质量技术监督局发布

DB35/T1187—2011

目次

前言...............................................................................III

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4总则..............................................................................2

4.1总体目标......................................................................2

4.2生态旅游经营基本原则..........................................................2

4.3生态旅游服务基本原则..........................................................2

5资源保护与环境质量................................................................3

5.1自然资源保护..................................................................3

5.2人文资源保护..................................................................3

5.3环境质量......................................................................3

6经营与服务........................................................................3

6.1道路交通......................................................................4

6.2景区设施建设..................................................................4

6.3游览服务......................................................................4

6.4解说服务......................................................................4

6.5住宿服务......................................................................4

6.6餐饮服务......................................................................4

6.7旅游购物......................................................................5

6.8文化娱乐......................................................................5

7制度与管理........................................................................5

7.1制度建设......................................................................5

7.2安全管理......................................................................5

7.3卫生管理......................................................................5

7.4生态教育......................................................................6

7.5游客行为引导..................................................................6

7.6社区共建......................................................................6

8服务质量的改进、评价与监督........................................................6

8.1游客投诉受理..................................................................6

8.2意见征询和满意度调查..........................................................6

8.3服务质量的监督................................................................7

9温泉生态旅游......................................................................7

9.1温泉资源品质..................................................................7

I

DB35/T1187—2011

9.2道路与交通.....................................................................7

9.3旅游服务与设施.................................................................7

10漂流生态旅游......................................................................8

10.1漂流资源品质..................................................................8

10.2道路与交通....................................................................8

10.3旅游服务与设施................................................................8

11峡谷生态旅游......................................................................9

11.1峡谷资源品质.................................................................10

11.2道路与交通...................................................................10

11.3旅游服务与设施...............................................................10

11.4安全保障.....................................................................10

参考文献.............................................................................11

II

DB35/T1187—2011

前言

本标准按照GB/T1.1—2009《标准化工作导则第1部分:标准的结构和编写》给出的规则起草。

本标准由福州市质量技术监督局提出。

本标准由福建省旅游局归口。

本标准起草单位：永泰县质量技术监督局、福建省标准化研究院、永泰县旅游事业局、福州市质量

技术监督局、福州青云山景区发展公司、福建省乐