DB41/T 1298-2016 社区居家养老服务规范

ICS03.080

A12

DB41

河南省地方标准

DB41/T1298—2016

社区居家养老服务规范

2016-10-29发布2017-01-26实施

河南省质量技术监督局发布

DB41/T1298—2016

目次

前言...............................................................................III

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4基本原则..........................................................................2

4.1以人为本原则..................................................................2

4.2公平公正原则..................................................................2

4.3安全便捷原则..................................................................2

4.4社会化原则....................................................................2

4.5专业化原则....................................................................2

5服务内容和要求....................................................................2

5.1生活照料......................................................................2

5.2助餐服务......................................................................3

5.3助浴服务......................................................................3

5.4助洁服务......................................................................3

5.5助行服务......................................................................4

5.6代办服务......................................................................4

5.7助医服务......................................................................4

5.8医疗保健......................................................................5

5.9康复辅助......................................................................5

5.10文教体娱.....................................................................5

5.11精神慰藉.....................................................................6

5.12法律维权.....................................................................6

5.13紧急援助.....................................................................6

5.14午休与短期托养...............................................................7

6设备设施..........................................................................7

6.1基础设施......................................................................7

6.2办公场所......................................................................7

6.3公共区域......................................................................7

6.4休息室........................................................................7

6.5休闲娱乐室....................................................................8

6.6厨房餐厅......................................................................8

7服务组织（机构）和人员............................................................8

7.1组织（机构）要求..............................................................8

7.2人员素质......................................................................8

I

DB41/T1298—2016

8服务管理...........................................................................9

8.1信息公示.......................................................................9

8.2内容核定.......................................................................9

8.3协议签订与终止.................................................................9

8.4服务安排......................................................................10

8.5意外事件处理..................................................................10

8.6档案管理......................................................................10

9服务质量评价......................................................................10

9.1评价主体......................................................................10

9.2评价指标......................................................................10

9.3评价方法......................................................................10

9.4评价结果的追踪..............