DB4228/T 51-2020 恩施月嫂服务规范

ICS03.080.30

A12

DB4228

湖北省恩施自治州地方标准

DB4228/T51—2020

恩施月嫂服务规范

ServiceSpecificationofmaternitymatroninEnshi

2020-11-13发布2021-02-13实施

恩施土家族苗族自治州市场监督管理局发布

DB4228/T51—2020

目  次

前言.......................................................................................................................................................................I

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

3.1恩施月嫂.................................................................................................................................................1

3.2客户.........................................................................................................................................................1

3.3服务机构.................................................................................................................................................1

4服务机构要求.................................................................................................................................................1

4.1基本条件.................................................................................................................................................1

4.2上（在）岗培训.....................................................................................................................................2

4.3安全保障.................................................................................................................................................2

4.4档案管理.................................................................................................................................................2

5恩施月嫂任职要求.........................................................................................................................................2

5.1基本条件.................................................................................................................................................2

5.2职业素养.................................................................................................................................................2

5.3技能要求.................................................................................................................................................2

5.4民风民俗.................................................................................................................................................4

6服务质量评价.................................................................................................................................................4

6.1质量投诉.................................................................................................................................................4

6.2客户回访.................................................................................................................................................4

附录A（资料性附录）客户信息登记表...................................................................................................5

附录B（资料性附录）恩施月嫂资料登记表...........................................................................................6

附录C（资料性附录）服务过程记录表.........................................