DB4401/T 246-2024 景区讲解员服务规范

ICS03.200

CCSA12

DB4401

广州市地方标准

DB4401/T246—2024

景区讲解员服务规范

Touristattractioninterpretorservicestandards

2024-03-13发布2024-04-13实施

广州市市场监督管理局发布

DB4401/T246—2024

目次

前言....................................................................................III

1范围...................................................................................1

2规范性引用文件.........................................................................1

3术语和定义.............................................................................1

4基本素质要求...........................................................................1

4.1思想品德...........................................................................1

4.2体质与技能要求.....................................................................1

4.3学历要求...........................................................................2

4.4语种要求...........................................................................2

4.5形象礼仪...........................................................................2

4.6语言能力...........................................................................2

4.7肢体语言要求.......................................................................2

4.8沟通要求...........................................................................2

5工作规范...............................................................................2

5.1讲解准备...........................................................................3

5.2讲解服务...........................................................................3

5.3讲解服务结束时的要求...............................................................4

5.4乘车（乘船）游览的讲解服务要求.....................................................4

5.5游客购物时讲解员的服务要求.........................................................4

5.6游客观看文娱节目时讲解员的服务要求.................................................4

5.7讲解活动中的安全要求...........................................