GB/T 45421-2025 城市公共设施 非物流用智能储物柜 服务规范

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中华人民共和国国家标准

GB/T45421—2025

城市公共设施非物流用智能储物柜

服务规范

Urbanpublicfacilities—Intelligentstoragelockersofnon﹘logistics—

Servicespecification

2025-02-28发布2025-06-01实施

国家市场监督管理总局发布

国家标准化管理委员会

GB/T45421—2025

目次

前言

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1

范围

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2

规范性引用文件

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3

术语和定义

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4

基本要求

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4.1

智能储物柜

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4.2

组织管理

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服务内容及要求

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5.1

一般要求

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5.2

存取服务

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5.3

逾期处理服务

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5.4

投诉处理服务

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5.5

扩展服务

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5.6

监控服务

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5.7

满意度调查

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运维管理

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6.1

布设

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6.2

撤柜

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6.3

维护

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6.4

安全和应急

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评价与改进

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7.1

评价内容

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7.2

组织和流程

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7.3

改进

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参考文献

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GB/T45421—2025

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别这些专利的责任。

本文件由全国城市公共设施服务标准化技术委员会（SAC/TC537）提出并归口。

本文件起草单位：中国电子工程设计院股份有限公司、北京市标准化研究院、西安长安大学工程设

计研究院有限公司、中关村乐家智慧居住区产业技术联盟、宜宾职业技术学院、首都经济贸易大学、

中国勘察设计协会、北京标准化协会、深圳市沐腾科技有限公司、武汉未来数字产业有限公司、绿建智

慧科技（北京）有限公司、中路高科交通科技集团有限公司、青建集团股份公司、政通人和（上海）技

术服务有限公司。

本文件主要起草人：娄宇、董荫、郑开峰、侯全华、刘知羽、翟传明、贾磊、姚翠友、丁录永、

张永刚、刘红平、蓝俞静、毛鑫、肖艳娟、李洪鹏、李达、李鹏、程卫东、李志华、耿玥、井晓鹏、

杨艳红、孙玥、郑巧英、刘丹丹、卢希、付东普、王瑛、于思洋、田川、王胜、刘晓英、魏路。

Ⅲ

GB/T45421—2025

城市公共设施非物流用智能储物柜

服务规范

1范围

本文件规定了非物流用智能储物柜（以下简称“智能储物柜”）服务的基本要求、服务要求、运维

管理、评价与改进。

本文件适用于储物柜运营方对公共场所内非第三方参与、仅为个人暂时存储物品使用的智能储物柜

进行管理与服务。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文

件，仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用

于本文件。

GB4943.1音视频、信息技术和通信技术设备第1部分：安全要求

GB/T19038顾客满意测评模型和方法指南

GB/T19039顾客满意测评通则

GB/T28200钢制储物柜（架）技术要求及试验方法

GB/T37973信息安全技术大数据安全管理指南

3术语和定义

下列术语和定义适用于本文件。

3.1

智能储物柜intelligentstoragelockers

基于物联网技术，能够暂存物品，并进行监控、管理及保管物品的服务设备。

4基本要求

4.1智能储物柜

4.1.1一般要求

4.1.1.1应选择安全无污染的材料及器件，柜体应符合GB/T28200的规定。

4.1.1.2智能储物柜格口的尺寸应满足不同规格物品的存取需求，格口门应可视，且具备良好的密闭性。

4.1.1.3应根据不同使用场景，配置联网、通信、照明、远程升级、应急解锁等功能。

4.1.2系统要求

4.1.2.1应生成存储使用记录，包括但不限于存储日期、存储位置等重要数据。

4.1.2.2应根据业务数据的重要程度设定相应的备份策略，定期对业务数据进行备份和恢复演练。

4.1.2.3应按照可审计原则进行数据处理，记录处理时间、数据对象、数据接收方等信息；在进行数据

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