DB23/T 2728-2020 贵宾宴会接待服务规范

ICS03.080.30

CCSA12

DB23

黑龙江省地方标准

DB23/T2728—2020

贵宾宴会接待服务规范

2020-12-03发布2021-01-02实施

黑龙江省市场监督管理局发布

DB23/T2728—2020

目  次

前言.....................................................................................................................................................................II

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

4基本要求.........................................................................................................................................................2

4.1经营管理.................................................................................................................................................2

4.2人员要求.................................................................................................................................................2

4.3食品安全.................................................................................................................................................2

4.4安全保卫.................................................................................................................................................2

4.5环境、设施等.........................................................................................................................................2

5服务礼仪与要求.............................................................................................................................................3

5.1基本礼仪.................................................................................................................................................3

5.2迎宾礼仪.................................................................................................................................................3

5.3座次礼仪.................................................................................................................................................3

5.4席间礼仪.................................................................................................................................................3

5.5送客礼仪.................................................................................................................................................5

6摆台与要求.....................................................................................................................................................6

6.1西餐.........................................................................................................................................................6

6.2中餐.........................................................................................................................................................6

7服务流程与要求.............................................................................................................................................8

7.1预订服务.................................................................................................................................................8

7.2宴会前准备.............................................................................................................................................8

7.3席间服务.................................................................................................................................................9

7.4结账服务.................................................................................................................................................9

7.5送客服务.................................................................................................................................................9

7.6收台服务.................................................................................................................................................9

8持续改进.........................................................................................................................................................9

附录A（规范性）中餐餐（饮）具等摆台要求.........................................................................................11

附录B（规范性）中西合吃餐（饮）具等摆台要求.................................................................................12

I

DB23/T2728—2020

前  言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规定

起草。

本文件由黑龙江省文化和旅游厅提出并归口。

本文件主要起草单位：哈尔滨马迭尔集团股份有限公司、黑龙江省诚信建设促进会、黑龙江省饭店

协会。

本文件主要起草人：高晓华、张波、宿冬琴、刘建东。

II

DB23/T2728—2020