DB43/T 2257-2021 信息技术应用创新工程建设规范第 12 部分：国产化信息系统建设质量管理规范

ICS01.140.20

CCSL70

43

湖南省地方标准

DB43/T2257—2021

信息技术应用创新工程建设规范

第12部分：国产化信息系统建设质量管理规范

EngineeringspecificationfortheApplication

InnovationProjectofInformationTechnology

Part12:Specificationforqualitymanagementof

localizationinformationsystemconstruction

2021-12-29发布2022-03-29实施

湖南省市场监督管理局发布

DB43/T2257—2021

目次

前言························································································································Ⅲ

引言··························································································································V

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

3.1系统system···································································································1

3.2软件software································································································1

3.3软件产品softwareproduct··············································································1

3.4项目project·································································································1

3.5项目管理projectmanagement···········································································2

3.6项目管理计划projectmanagementplan····························································2

3.7质量保证计划qualityassuranceplan·····························································2

3.8软件质量softwarequality··············································································2

3.9质量模型qualitymodel··················································································2

3.10软件质量特性softwarequalitycharacteristics··············································2

3.11软件质量度量softwarequalitymetric····························································2

3.12产品描述productdescription········································································2

3.13用户文档userdocument·················································································2

3.14确认validation···························································································2

3.15验证verification···························································································2

3.16失效failure································································································2

3.17故障fault···································································································3

3.18组织organizationv·······················································································3

3.19持续改进continuousimprovement···································································3

3.20质量管理qualitymanagement·········································································3

3.21质量方针quailitycourse··············································································3

4质量管理···············································································································3

4.1确定质量方针与质量目标····················································································3

4.2质量管理原则···································································································3

4.2.1以客户为关注焦点·······················································································3

4.2.2领导作用···································································································4

4.2.3全员参与···································································································4

4.2.4过程方法···································································································4

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DB43/T2257—2021

4.2.5改进········································································································4

4.2.6循证决策··································································································4

4.2.7关系管理··································································································4

4.3质量管理组人员构成及职责················································································4

4.3.1质量主管··································································································4

4.3.2质量管理人员····························································································4

4.3.3质量保证人员····························································································4

4.4项目人员组织机构与职责···················································································5

5规划质量管理········································································································5

5.1项目质量规划··································································································5

5.2项目质量规划的依据·························································································6

5.3项目质量规划的内容·························································································6

5.3.1项目质量保证计划的作用·············································································6

5.3.2编制质量保证计划的一般要求·······································································7

5.3.3质量保证计划的实施与调整··········································································7

6实施质量保证········································································································7

6.1实施质量管理的依据·························································································7

6.2实施质量保证的内容·························································································8

6.3项目质量管理保证措施······················································································8

6.4软件质量保证措施····························································································8

6.4.1对软件产品的测试······················································································8

6.4.2对软件产品生产过程的审计··········································································9

6.4.3软件产品用户文档要求················································································9

6.5问题上报及解决······························································································10

6.6持续改进·······································································································10

6.7项目质量保证工作总结·····················································································10

7质量控制·············································································································10

7.1控制质量的依据······························································································11

7.2项目过程和产品的检查与评审············································································11

7.2.1项目过程和产品检查活动············································································11

7.2.2项目过程与产品检查形式············································································12

7.3质量审计·······································································································13

7.4变更管理·······································································································13

7.4.1变更管理流程···························································································13

7.4.2变更职责·································································································15

7.4.3变更登记薄······························································································16

8质量评价·············································································································16

8.1进度·············································································································16

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DB43/T2257—2021

8.2成本·············································································································16

8.3质量·············································································································16

8.4客户满意·······································································································16

附录A（资料性附件）质量保证计划········································································17

A.1总体描述·······································································································17

A.1.1目的和范围······························································································17

A.1.2术语·······································································································17

A.1.3参考文件·································································································17

A.1.4组织和职责······························································································17

A.1.5资源·······································································································17

A.2角色和职责····································································································17

A.3项目的生命周期阶段························································································18

A.4检查实施·······································································································18

A.4.1检查方法·································································································18

A.4.2检查的配置管理························································································18

A.4.3不符合问题的解决·····················································································18

A.4.4计划变更约定···························································································18

附录B（资料性）不符合项记录及追踪表·····································································19

附录C（资料性）项目周报·······················································································20

附录D（资料性）里程碑总结报告··············································································21

附录E（资料性）项目问题跟踪表··············································································22

III

DB43/T2257—2021

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DB43/T2257—2021

前言

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