DB43/T 2358-2022 机关事务标准化工作指南

ICS03.160

CCSA00

43

湖南省地方标准

DB43/T2358—2022

机关事务标准化工作指南

Guidetostandardizationofgovernmentofficesadministration

2022-05-31发布2022-08-31实施

湖南省市场监督管理局发布

DB43/T2358—2022

目次

前言························································································································Ⅲ

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

4基本原则···············································································································1

5主要任务···············································································································1

6机构与人员············································································································2

6.1机构···············································································································2

6.2人员···············································································································2

7标准化方针及目标···································································································3

7.1方针···············································································································3

7.2目标···············································································································3

8信息管理···············································································································3

9标准体系构建·········································································································4

9.1构建方法·········································································································4

9.2编制标准体系表································································································4

9.3标准体系总体结构·····························································································4

9.4通用基础标准分体系··························································································5

9.5运行保障标准分体系··························································································5

9.6内部工作标准分体系··························································································8

9.7考核评价标准分体系··························································································9

9.8标准明细表····································································································10

9.9标准统计表····································································································11

9.10标准体系编制说明·························································································11

10内部标准制定与修订····························································································11

10.1总则············································································································11

10.2立项············································································································12

10.3起草············································································································12

10.4征求意见·····································································································12

10.5审查············································································································12

10.6批准发布·····································································································12

10.7复审············································································································12

11内部标准实施与监督检查······················································································13

I

DB43/T2358—2022

11.1实施············································································································13

11.2监督检查·····································································································13

12持续改进············································································································13

附录A（资料性）标准制定流程图··············································································14

附录B（资料性）机关事务标准项目立项建议书示例······················································15

附录C（资料性）机关事务标准征求意见表示例····························································16

附录D（资料性）机关事务标准征求意见汇总处理表示例················································17

附录E（资料性）机关事务标准审查纪要示例·······························································18

附录F（资料性）标准报批报告示例···········································································19

附录G（资料性）标准复审报告示例···········································································20

附录H（资料性）标准实施监督检查记录表示例····························································21

II

DB43/T2358—2022

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由湖南省机关事务管理局提出并归口。

本文件起草单位：湖南省机关事务管理局、湖南中和创远管理技术咨询有限公司。

本文件主要起草人：李永军、陈瑞芳、石维军、曾激波、陈智勇、王欣。

III

DB43/T2358—2022

IV

DB43/T2358—2022

机关事务标准化工作指南

1范围

本文件提出了机关事务标准化工作的建议，包括基本原则、主要任务、机构与人员、标准化方针及

目标、信息管理、标准体系构建、标准制（修）订、标准实施与监督检查、评价及改进。

本文件适用于机关事务管理机构内部标准化活动。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件，

仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本

文件。

GB/T1.1标准化工作导则第1部分：标准化文件的结构和起草规则

GB/T13016—2018标准体系构建原则和要求

GB/T24421.2服务业组织标准化工作指南第2部分：标准体系

GB/T24421.4服务业组织标准化工作指南第4部分：标准实施及评价

3术语和定义

本文件没有需要界定的术语和定义。

4基本原则

4.1依法依规、科学严谨。严格遵守和贯彻执行国家有关法律、法规和政策文件，结合机关事务实际，

充分体现科学严谨的原则。

4.2总体规划、有效实施。制定标准化总体规划，有序推进机关事务管理、保障和服务各个方面标准

化建设，全面协调地开展工作。

4.3突出特色、注重实效。突出机关事务特色，以规范行为、保障公务、厉行节约、务实高效、公开

透明为宗旨，注重可操作性和实用性，满足机关事务的现实需求。

4.4广泛参与，持续完善。坚持全员参与，广泛征求意见，持续改进和完善标准化工作。

5主要任务

机关事务标准化工作主要任务一般包括：

a）贯彻执行国家和地方有关标准化法律、法规和政策文件；

b）制定机关事务标准化工作规划、年度计划；

c）建立并完善机关事务标准体系；

d）制定和实施机关事务标准；

1

DB43/T2358—2022

e）开展标准宣贯与培训；

f）对标准的实施进行监督评价并持续改进；

g）开展标准化工作调研指导和业务交流；

h）参与国家、行业和地方标准化活动。

6机构与人员

6.1机构

6.1.1机关事务管理机构可设立标准化工作领导机构和专（兼）职标准化管理部门。设立专（兼）职

标准化管理部门（以下称标准化管理部门）可根据机构规模、战略需求等实际情况确定。

6.1.2标准化工作领导机构负责人宜由机关事务管理机构的领导担任。标准化管理部门负责人宜由机

关事务管理机构相应部门的领导担任。

6.1.3标准化管理部门的职责一般包括但不限于：

a）贯彻实施标准化相关法律法规、政策文件和强制性标准要求；

b）组织制定并落实机关事务标准化方针、目标、任务、编制机关事务标准化规划、计划；

c）组织制定机关事务标准化管理的有关制度；

d）组织构建机关事务标准体系，编制机关事务标准体系表；

e）组织机关事务标准的制（修）订；

f）组织标准化知识培训与标准宣贯；

g）组织有关标准实施和机关事务标准体系运行；

h）组织机关事务内部标准审查；

i）组织机关事务标准化工作监督检查评价；

j）建立标准化档案，建立各类标准及其他标准化文件；

k）跟踪、搜集、整理省内外标准化信息，并及时提供给使用者；

l）开展标准化工作调研指导和业务交流；

m）参加国家、行业和地方标准化活动。

6.1.4机关事务管理机构其他部门标准化工作职责一般包括但不限于：

a）组织实施标准化工作领导机构下达的标准化工作任务；

b）根据机关事务标准化工作指南制定本部门工作相关标准；

c）对机关事务管理、保障和服务过程中的新要求、新方法提出标准化需求；

d）按要求做好标准实施的原始记录并汇总、归档；

e）对发现的问题进行分析并向标准化管理部门提出意见或建议；

f）按标准对员工进行考核，提出奖惩建议。

6.2人员

6.2.1机关事务管理机构可设立标准化专（兼）职人员，设立标准化专（兼）职人员可根据机构的规

模、需求等实际情况确定。

6.2.2机关事务标准化工作人员具备以下能力，对开展标准化工作是至关重要的：

a）熟悉标准化法律法规、政策文件和强制性标准；

b）掌握与业务工作相关的管理、保障和服务状况；

2

DB43/T2358—2022

c）具备相应的标准化知识和实践经验；

d）具有相应的语言、文字、口头表达等能力；

e）具有一定的组织协调能力。

7标准化方针及目标

7.1方针

宜结合机关事务工作实际，提出合理的标准化方针，标准化方针是机关事务标准化工作的宗旨和方

向，宜在机关事务管理机构内得到沟通、理解和应用，一般宜体现以下特点：

a）适应机关事务管理机构的战略发展方向；

b）为建立标准化目标提供框架；

c）包括持续改进标准体系的承诺。

示例1：如“坚持标准化科学管理，提供一流优质服务保障”。

示例2：如“标准引领，科学管理，精细服务，持续改进”

7.2目标

宜针对相关职能、层次和标准化过程建立标准化目标。标准化目标宜：

a）与标准化方针保持一致；

b）可测量、可考核；

c）与增强服务对象满意度有关；

d）适时更新。

8信息管理

8.1宜及时收集相关标准化信息，进行分析加工，并结合机关事务管理、保障和服务的需求转化为标

准，动态更新机关事务标准体系。标准化信息至少包括：

a）国家和地方有关标准化法律法规、政策文件；

b）国家和地方有关机关事务法律法规、政策文件；

c）与机关事务管理、保障和服务等方面有关的现行有效的标准文本；

d）与机关事务有关的标准化刊物、专著、论文等；

e）其他标准化信息。

8.2宜建立标准化信息反馈机制，及时收集、整理、评审、处置有关标准体系和标准实施过程中各种

标准化信息。

8.3宜定期对机关事务标准化工作文件进行整理，确保有效适用，标准化工作文件一般包括不限于以

下文件：

a）机关事务标准体系表及所包含的标准；

b）标准实施、监督检查过程中形成的文件及记录信息；

c）机关事务标准化工作评价与改进形成的文件及记录信息。

8.4宜建立标准化信息管理系统或标准化信息库，对标准体系构建、标准制定与修订、标准实施与检

查、评价与改进、奖惩等活动信息进行专项管理。

3

DB43/T2358—2022

9标准体系构建

9.1构建方法

构建标准体系的方法参见GB/T13016—2018第4章和GB/T24421.2。

9.2编制标准体系表

编制标准体系表通常包括：

a）确定标准体系结构图；

b）编制标准明细表；

c）编制标准体系编制说明；

d）编制标准统计表。

9.3标准体系总体结构

9.3.1概述

标准体系宜系统全面、层次恰当、划分明确、相互协调。标准体系内的标准宜围绕机关事务的方针、

目标而制定，符合国家有关法律法规、政策文件要求，

9.3.2结构

机关事务标准体系总体结构通常如图1所示。

适用的法律法规和

标准化方针、目标

政策文件

通用基础标准

分体系

运行保障标准内部工作标准

分体系分体系

考核评价标准

分体系

注：此图中的连线关系如下：

a指导关系连线

b标准体系范围

c直接作用关系连线

图1标准体系总体结构图

4