DB3206/T 1007-2020 家居保洁服务规范

ICS03.080.30

CCSA12

备案号：DB3206

江苏省南通市地方标准

DB3206/T1007—2020

家居保洁服务规范

Homecleaningservicespecification

20-12-28发布2020-12-31实施

南通市市场监督管理局发布

DB3206/T1007—2020

目次

前言................................................................................II

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4服务分类..........................................................................1

5服务机构要求......................................................................2

5.1基本要求......................................................................2

5.2人员要求......................................................................2

5.3培训要求......................................................................2

5.4档案管理......................................................................2

5.5安全要求......................................................................2

6保洁员要求........................................................................2

6.1保洁员职业道德................................................................2

6.2保洁员行为规范................................................................3

6.3保洁员的服务技能要求..........................................................3

6.4保洁员要求身体健康............................................................3

7用品、用具要求....................................................................3

8服务流程..........................................................................3

8.1服务的准备....................................................................3

8.2服务的实施....................................................................4

8.3服务验收及回访................................................................4

9服务质量要求......................................................................4

9.1保洁服务基本顺序..............................................................4

9.2常规保洁服务质量要求..........................................................5

9.3专项保洁质量要求..............................................................5

9.4装修后首次保洁服务质量要求....................................................6

10监督与投诉.......................................................................6

附录A（资料性）家居保洁派工单......................................................7

I

DB3206/T1007—2020

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构