DB23/T 3274-2022 养老机构诚信服务规范

ICS03.080.03

CCSA12

23

黑龙江省地方标准

DB23/T3274—2022

养老机构诚信服务规范

2022-07-07发布2022-08-06实施

黑龙江省市场监督管理局  发布

DB23/T3274—2022

目次

前言..................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4基本要求............................................................................2

4.1养老机构........................................................................2

4.2服务人员........................................................................2

5规章制度............................................................................2

5.1体系建设........................................................................2

5.2制度建设........................................................................3

5.3文化建设........................................................................4

6服务要求............................................................................4

6.1出入院..........................................................................4

6.2生活照料........................................................................5

6.3膳食服务........................................................................5

6.4清洁卫生........................................................................5

6.5洗涤服务........................................................................5

6.6医疗护理........................................................................5

6.7心理/精神支持...................................................................5

6.8文化娱乐........................................................................5

6.9安全防护........................................................................5

6.10医疗保健.......................................................................5

6.11其它...........................................................................5

7监督、评价与改进....................................................................6

7.1监督............................................................................6

7.2评价............................................................................6

7.3持续改进........................................................................6

参考文献...............................................................................7

I

DB23/T3274—2022

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规定

起草。

请注意本文件的某些部分可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由黑龙江省民政厅提出并组织实施。

本文件由黑龙江省