DB3203/T 1051-2024 城市轨道交通客运服务规范

ICS93.080

CCSQ84

3203

徐州市地方标准

DB3203/T1051—2024

城市轨道交通客运服务规范

Servicespecificationforurbanrailpassengertransport

2024-04-19发布2024-05-01实施

徐州市市场监督管理局  发布

DB3203/T1051—2024

目次

前言..................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

3.1乘客passenger..................................................................1

3.2运营单位operationprovider.....................................................1

3.3服务人员servicepersonnel......................................................1

3.4服务设施servicefacilities.....................................................1

3.5客运组织passengertransportorganization.......................................1

4服务要求............................................................................1

4.1基本要求........................................................................1

4.2行车组织........................................................................2

4.3乘客服务........................................................................2

5服务保障............................................................................3

5.1服务人员........................................................................3

5.2设施设备........................................................................3

5.3标示标识........................................................................4

5.4环境卫生........................................................................4

5.5安全应急管理....................................................................5

6服务质量管理........................................................................5

6.1服务质量承诺....................................................................5

6.2服务质量监督与改进..............................................................5

I

DB3203/T1051—2024