DB2101/T 0050-2022 一站式质量服务站服务规范

ICS03.120.01

CCSA00

DB2101

沈阳市地方标准

DB2101/T0050—2022

一站式质量服务站服务规范

2022-06-29发布2022-07-29实施

沈阳市市场监督管理局发布

DB2101/T0050—2022

目  次

1范围...................................................................................................................................................................1

2规范性引用文件...............................................................................................................................................1

3术语和定义.......................................................................................................................................................1

3.1质量基础设施一站式服务.....................................................................................................................1

3.2质量服务机构.........................................................................................................................................1

3.3质量基础设施一站式服务站.................................................................................................................1

4服务与管理.......................................................................................................................................................1

4.1服务理念.................................................................................................................................................1

4.2服务模式.................................................................................................................................................2

4.3服务体系.................................................................................................................................................2

4.4效能标准化.............................................................................................................................................2

4.5管理标准化.............................................................................................................................................2

5服务项目与要求...............................................................................................................................................2

5.1质量管理服务..........................................................................................................................................2

5.2计量服务.................................................................................................................................................2

5.3标准化服务.............................................................................................................................................2

5.4认证服务.................................................................................................................................................3

5.5认可服务.................................................................................................................................................3

5.6检验检测服务.........................................................................................................................................3

5.7知识产权服务.........................................................................................................................................3

5.8其他咨询服务.........................................................................................................................................3

6服务流程...........................................................................................................................................................3

6.1需求收集.................................................................................................................................................4

6.2服务对接.................................................................................................................................................4

6.3服务跟踪.................................................................................................................................................4

6.4服务评价.................................................................................................................................................4

6.5流程管理.................................................................................................................................................4

7窗口服务事项...................................................................................................................................................4

7.1窗口设置的原则.....................................................................................................................................4

7.2窗口服务原则.........................................................................................................................................4

7.3窗口服务流程.........................................................................................................................................5

8服务质量监督...................................................................................................................................................5

8.1服务站自我监督.....................................................................................................................................5

8.2监督评价.................................................................................................................................................5

8.3服务改进.................................................................................................................................................5

9内部管理...........................................................................................................................................................6

9.1工作范围.............................................................................................................................................